Privacy Policy

1. Who this policy applies to

This policy applies to website visitors, prospective clients, research agency partners, respondents who contact us through published channels, and individuals who submit inquiries through our contact or proposal forms.

When we deliver fieldwork under a client contract, the client’s privacy notice and the project’s legal basis for processing respondent data may also apply. In those cases, iFieldPro processes personal data as a service provider according to the client brief and applicable law.

2. Information we collect

We may collect the following categories of information:

• Contact and identity details you provide (name, company, job title, email, phone number).
• Project and proposal information (study type, objectives, geography, timelines, budgets, and messages you send us).
• Technical and usage data when you browse our site (IP address, browser type, device information, pages viewed, and approximate location derived from IP).
• Communications with our team (email, phone, and form submissions).
• Fieldwork-related data when you participate in a study managed by iFieldPro, such as survey responses, recordings where permitted, quality-control metadata (for example GPS or timing indicators), and recruiter notes—only as described in the study materials and client instructions.

3. How we use information

We use personal information to:

• Respond to inquiries and prepare proposals.
• Plan, execute, and quality-check market research and data collection projects.
• Operate, secure, and improve our website and internal systems.
• Meet legal, regulatory, and contractual obligations.
• Protect our rights and prevent fraud or misuse.

4. Legal bases and consent

Where applicable under the Saudi Personal Data Protection Law (PDPL) and other relevant regulations, we rely on your consent, performance of a contract, legitimate interests (such as responding to business inquiries), or legal obligations, depending on the context.

For research participation, we obtain consent and disclosures as required by the study design and client instructions before collecting respondent data.

5. Sharing and processors

We do not sell personal information. We may share data with trusted service providers who help us host the website, manage email, store project files, or run quality systems—under confidentiality and data-protection terms.

We may disclose information to clients when we execute their research projects, to professional advisers, or to authorities when required by law.

6. International transfers

Our primary operations are in Saudi Arabia. If data is accessed from or transferred to other countries (for example by a global client or cloud provider), we take steps consistent with applicable law and contractual safeguards.

7. Retention

We retain information only as long as needed for the purposes above, including project delivery, quality audit trails, and legal record-keeping. Retention periods vary by data type and contract requirements.

8. Security

We apply administrative, technical, and organizational measures appropriate to market research operations, including access controls and quality frameworks described in our methodology materials. No method of transmission or storage is completely secure.

9. Your rights

Subject to applicable law (including PDPL where it applies to you), you may request access, correction, deletion, or restriction of certain processing, or withdraw consent where processing is consent-based.

To exercise these rights, contact us at info@ifieldpro.com. We may need to verify your identity before responding.

10. Cookies and similar technologies

Our website may use essential cookies for language preference and basic functionality. We may use analytics tools to understand aggregate traffic patterns. You can control cookies through your browser settings.

11. Children

Our website and business services are directed at professionals and research participants recruited for specific studies. We do not knowingly collect personal data from children through the website without appropriate parental or guardian processes defined in a study.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.

13. Contact

iFieldPro company

3534 Prince Muhamad Ibn Abdulaziz Branch, 6296, As Safa District, Jeddah 23453, Kingdom of Saudi Arabia

Email: info@ifieldpro.com

Commercial registration: 7053338914